Chapter News & AnnouncementsPlease Join us for Our Upcoming Zoom Events!Training the Chick-fil-A Way! Presented by Jessica Fredricks General Manager, Chick-fil-A Germantown
Join us on Zoom April 20, 2021 11:30 AM - 1:00 PM Register at tdmemphis.org Program Description “My pleasure!” Chick-fil-A is renowned for exceptional customer service which is undoubtedly fueled by exceptional training. Join us to learn about Chick-fil-A’s training philosophy and culture, how they shifted their service delivery model due to COVID, and learn strategies you can use to develop a similar training culture at your organization.About Ms. Fredricks Jessica Fredericks is the General Manager of Chick-fil-A Germantown. She has worked for the organization in various roles since 2005. As Marketing Director, she developed and executed comprehensive annual marketing plans tailored to the local restaurant concept and community. In 2018, she transitioned to the operations side where she’s worked to establish a talent pipeline where existing leaders develop future leaders. She is also passionate about cultivating high-performing leaders through professional development, mentoring, coaching, and accountability. Today, she oversees 150 team members in all departments human resources, administration, operations, and marketing. In a few months, she and her family will be relocating to the other Germantown, in Maryland, to join Chick-fil-A Germantown as Marketing Director. Jessica earned her BA from the University of Memphis.The link to the Zoom meeting will be provided in your registration email. Click here to register.
Partnering with Higher Education for Organizational Development and Talent Strategy Presented by Dr. Bev Vitali Director of the Institute for Leadership Development Christian Brothers University
Join us on Zoom Program Description For years, higher education was seen only as a pipeline for delivery of entry-level employees. Today, as employees expect more educational assistance and continued skills training, many businesses are turning to higher education as a partner in employee growth and development. This presentation focuses on some of the innovative ways higher education is collaborating with businesses to deliver personal, professional, and organizational talent solutions in all areas of the ATD capability model. About Dr. Vitali With prestigious honors including Chair of Excellence, Educator of the Year, and Tennessee Advisor of the Year, Dr. Bev Vitali is known for her excellence in the corporate and academic classrooms. She has dedicated her career to helping others find that special niche where they can authentically lead and serve others. Currently she serves as Director of the Institute for Leadership Development at Christian Brothers University, heading up the University’s many corporate, non-profit, and governmental talent development initiatives. Bev is a tenured professor at CBU and a Chartered Financial Analyst. She earned her PhD at the University of Memphis and is certified in Myers-Briggs Type Indicator, Hermann Brain Dominance Inventory, Crucial Conversations, all Franklin Covey content, and Ethical Fitness. The link to the Zoom meeting will be provided in your registration email. Click here to register.We look forward to serving you in 2021!
Speaker Proposal Are you interested in presenting at our chapter? If so, email president@tdmemphis.org | Upcoming events
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ChIP: 4110
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