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Building a Culture That Delivers a Branded Customer Experience: Don Hutson

  • January 14, 2014
  • 11:30 AM - 1:00 PM
  • Homewood Suites - 5811 Poplar Ave
  • 0


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Building a culture that delivers a branded customer experience

How did Methodist Le Bonheur Healthcare tackle 3 significant aspirations?

  • Create a branded customer experience
  • Touch every single Associate with the language of their “Power of One” culture
  • Grow/support every leader to deliver the content to their teams.

Don Hutson grew up in Memphis and received his Industrial Engineering degree from the University of Tennessee.   Don brings over 25 years of organizational development and performance improvement experience within manufacturing and corporate groups across multiple industries.  He is currently the Corporate Director of Organizational Effectiveness, Training, and Development for MLH.   His skills include group facilitation, team building, leadership development, organizational design, process improvement, training development/delivery, change management, and culture change.  Don is committed to the principle of improving results by leveraging the diversity within teams.

Don also serves as the co-chairman of the Family Partners Council's Quality & Safety Committee at Le Bonheur Children's hospital.  He is currently working on ways to build an even stronger culture of patient centered care within Methodist Le Bonheur Healthcare.  

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