Introduction to Crucial Accountability
Presenter: Nedra Bailey
Nedra Bailey presented Crucial Conversations to ATD Memphis Chapter a couple of years ago. Continuing the conversation and dealing unfulfilled commitments and broken promises, Nedra will cover a module from Crucial Accountability. In this session, attendees will gain insight into how to hold anyone accountable, gain control of performance discussions, and get results.
The program is based on the “Crucial” series by well known New York Times best selling authors: Kerry Patterson, Joseph Grenny, Ron McMillan, and A Switzler.
The first book in the series: Crucial Conversations was on the New York Times Best Seller List , followed by Crucial Confrontations, and then updated by Crucial Accountability.
According to advertising literature, ‘Behind the problems that routinely plague our organizations and families, you'll find individuals who are either unwilling or unable to deal with broken promises. Colleagues break a rule, coworkers miss a deadline, friends fail to live up to commitments (or just plain behave badly), and nobody says a word. Nobody holds anyone accountable. With repeated infractions, individuals become increasingly upset until they finally do speak their minds, but they do so poorly--often creating whole new sets of problems.
Research proves that mishandled disappointments aren't just morale killers, they're institution killers--diminishing organizational performance by 20 to 50 percent and accounting for up to 90 percent of all divorces.
Everyone knows how to run for cover, or, if sufficiently provoked, step up to problems in a way that causes a real ruckus. Crucial Accountability teaches you how to deal with violated expectations in a way that solves the problem at hand without harming the relationship--and, in fact, even strengthens it.
Broken promises, missed deadlines, and poor behavior don't just make our lives miserable, they can sap up to 50 percent of organizational performance and account for the vast majority of divorces. Crucial Accountability offers the tools for improving relationships in the workplace and in life and for resolving these problems permanently. Nedra will provide insights into the approach, cover one of the modules, and provide attendees with a challenge to learn more about Crucial Accountability so they can better manage relationships with positive results.’
ABOUT OUR PRESENTER
Nedra is a Training & Development Specialist for Memphis Light, Gas and Water. Nedra has trained employees at MLGW for 21 years. Nedra is a certified trainer and a certified professional consultant. She has spoken at Annual Forums for Administrative Professionals in Memphis, Tennessee; Long Beach, California; and Las Vegas, Nevada. She has also spoken at the Conference for Administrative Professionals for the City of Memphis, the Catholic Charities of the Catholic Diocese of Memphis, Southwest Tennessee Community College, the International Association of Administrative Professionals' Annual Professional Development Seminar, the Church of the Nazarene, Helen DeVos Children’s Hospital, Aztec Masonry, Inc., and Memphis City Employees Credit Union.
She has developed and facilitates courses such as Telephone Etiquette, Working with Difficult People, Business, Etiquette and Protocol, The ABCs of Written Communication, Customer Service Principles, Clerical New Hire Training, Confidentiality and Today’s Office Professional, and Organizing and Scheduling.
She has a bachelor’s degree in Communications, with a minor in Spanish, from The University of Tennessee at Martin. She has a master’s degree in Education from Trevecca Nazarene University in Nashville, Tennessee.
The link to the Zoom meeting will be provided in your
registration confirmation email.