About Crucial Accountability
With crucial accountability skills you'll be able to deal with violated expectations early, discuss disappointments without encountering defensiveness, and solve accountability problems without damaging the relationship. Focused accountability is one of the few true “magic bullets” for your team's success.
TOOLS TO IMPROVE ACCOUNTABILITY AND EXECUTION
The research-based training program teaches step-by-step processes and skills to hold others accountable, improve performance, and ensure execution.
Participants learn how to talk about violated expectations in a way that yields two-way accountability and allows further progress to be made.
Consistent application of the skills leads to faster problem-solving, decision-making, and conflict resolution.
IMPROVE RELATIONSHIPS & PRODUCTIVITY
When issues are resolved and focus is restored, productivity increases, relationships are strengthened, and high-performance cultures are formed.
Nedra is a Training & Development Specialist for Memphis Light, Gas and Water. Nedra has trained employees at MLGW for more than 19 years. She has developed and facilitates courses such as Telephone Etiquette, Working with Difficult People, Business, Etiquette and Protocol, The ABCs of Written Communication, Customer Service Principles, Clerical New Hire Training, Confidentiality and Today’s Office Professional, and Organizing and Scheduling. Nedra is a certified trainer and a certified professional consultant. She has spoken at Annual Forums for Administrative Professionals in Memphis, Tennessee; Long Beach, California; and Las Vegas, Nevada. She has also spoken at the Conference for Administrative Professionals for the City of Memphis, the Catholic Charities of the Catholic Diocese of Memphis, Southwest Tennessee Community College, the International Association of Administrative Professionals' Annual Professional Development Seminar, the Church of the Nazarene, Helen DeVos Children’s Hospital, Aztec Masonry, Inc., and Memphis City Employees Credit Union.
She has developed and facilitates courses such as Telephone Etiquette, Working with Difficult People, Business, Etiquette and Protocol, The ABCs of Written Communication, Customer Service Principles, Clerical New Hire Training, Confidentiality and Today’s Office Professional, and Organizing and Scheduling.
She has a Bachelor’s degree in Communications, with a minor in Spanish, from The University of Tennessee at Martin. She has a Master’s degree in Education from Trevecca Nazarene University in Nashville, Tennessee.
The link to the ZOOM meeting will be provided in your registration email.