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The City of Memphis Culture Change Journey

  • September 10, 2019
  • 11:30 AM - 1:00 PM
  • Methodist Le Bonheur Community Outreach, 600 Jefferson Ave
  • 13


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The City of Memphis Culture Change Journey

When Jim Strickland was elected the new mayor in 2016, he promised to revitalize the city's workforce. The mayor turned to the private sector to bring in Alex Smith as the city's new Chief HR Officer, to help in improving, attracting, and retaining public safety. One of Smith's first decisions was for the City's HR division to modernize and transform through embracing technology and moving away from paper-based processes. During her session, Alex will share details about the City of Memphis' HR transformation journey, their important lessons learned and optimism for the future. 



Alex Smith is Chief Human Resources Officer for the City of Memphis, reporting directly to Mayor Jim Strickland. Alex is the visionary and architect behind the city's talent management , training, employee relations, employee engagement, compensation, benefits, Total Rewards, and diversity initiatives. She is also the "Chief Change Officer," focused on evolving the City of Memphis' culture to enable Mayor Strickland's mission of "improving the quality of life for all Memphians, every day."

Under Alex's guidance and focus on innovation, collaboration, accountability, and service, she is helping position the City of Memphis as a model for a Twenty-First Century city. One example of Alex's success includes driving the implementation of Oracle HCM making City of Memphis the first public sector in the country to launch the largest HR cloud-based technology. This accomplishment gained interest from Workforce Magazine where she was featured for her achievement behind this initiative.

Before her service with the City of Memphis, Alex was the Director of Human Resources for Brightstar Device Protection, a subsidiary of Brightstar Corporation where she led vital culture and organizational development projects. Formerly, she served in HR management roles for industry leaders, including Target Corporation and Microsoft Corporation, building a career of being a strategic HR partner for key business leaders. 

Alex is also a firm believer in community service and has volunteered in several leadership roles, most notable being the global chairperson for Blacks at Microsoft, the first employee resource group at Microsoft Corporation. She also served on the board of Youth Eastside Services in Bellevue, WA.

Alex holds a Bachelors in Economics from Duke University and earned a Masters in Human Resources and Industrial Relations from the University of Minnesota. She currently resides in Memphis with her husband and two daughters. 

*Please park in the overflow lot adjacent to the building*

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ATD Memphis Chapter
4728 Spottswood Ave. #290
Memphis, TN 38117

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