Tools for Talking
WHEN STAKES ARE HIGH!
Whenever you’re not getting the results you’re looking for, it’s likely a crucial conversation is keeping you stuck. Whether it’s a problem with poor quality, slow time-to-market, declining customer satisfaction, or a strained relationship—whatever the issue—if you can’t talk honestly with nearly anybody about almost anything, you can expect poor results.
What Is Crucial Conversations Training?
Crucial Conversations teaches skills for creating alignment and agreement by fostering open dialogue around high-stakes, emotional, or risky topics—at all levels of your organization. By learning how to speak and be heard (and encouraging others to do the same), you’ll surface the best ideas, make the highest-quality decisions, and then act on your decisions with unity and commitment.
What Is a Crucial Conversation?
A crucial conversation is a discussion between two or more people where the stakes are high, opinions vary, and emotions run strong. These conversations — when handled poorly or ignored — lead to strained relationships and dismal results.
What Does Crucial Conversations Training Teach?
Crucial Conversations teaches participants how to:
• Speak persuasively, not abrasively
• Foster teamwork and better decision making
• Build acceptance rather than resistance
• Resolve individual and group disagreements
About the Trainer
Nedra Bailey is the 2017 ATD Memphis president and is certified through Vital Smarts to teach Crucial Conversations. Nedra is a Training and Development Specialist for Memphis Light, Gas and Water (MLGW) where she trains the company’s administrative professional employees. Other duties at MLGW include recruiting and selecting cooperative education students, intern students, and full-time engineers. Additionally, I administers test to employees and applicants who need to qualify for promotions or come on board as new-hire employees.
Nedra is a graduate of Memphis Catholic High School, The University of Tennessee at Martin (Bachelor of Arts in Communications, with a minor in Spanish) and Trevecca Nazarene University (Master’s in Education – Administration and Supervision). She has completed course work towards a Doctorate degree in Educational Leadership at the University of Phoenix. She plans to complete her dissertation in the near future.