Improving Performance by Changing Behaviors - Really!
Sheila C. Bentley, Bentley Consulting
Much of training, coaching, and workplace learning is focused on changing behaviors in order to improve performance. But how often are we really successful at changing these behaviors? And some of the behaviors relating to people skills are the most difficult ones to change.
This interactive session will introduce a process and explore ways to make those changes occur and will use the people skill of becoming a better listener as an example of a truly difficult behavior to change.
- Starting with the “why”—why do the behaviors need to change? What is the desired outcome?
- Clearly specifying what the desired behaviors are, not just “Stop doing that!”
- Holding people accountable for the behavioral changes.
Sheila Bentley has been a member of the ATD-Memphis chapter for over 30 years. She is a past president of the chapter and currently serves on the ATD-Memphis Board. She is also a past president of the International Listening Association and has chaired the International Day of Listening for the past two years. She has over 30 years of consulting experience with clients nationwide, and she has also conducted training for international audiences. Her clients include Johnson & Johnson, The New York Times, the U.S. Army, IBM, Dell Computers, Nike, FedEx, The Disney Store, International Paper, Methodist Hospitals, Honeywell, UT Medical Group. Bank of America, Wells Fargo, the U.S. Border Patrol, the IRS, Vanderbilt University, the Tennessee Department of Education, and numerous other business, government, and education clients.